I cannot access past invoices after cancelling subscription

​@Andriy 

I believe I saw this question posted by someone else - and the answer was that the invoices are removed as soon as the account is downgraded. You could try to contact support (using “get help” then “I can’t access my account or invoices’ option). Or you could try to get an invoice via the payment method (credit card statement/cancelled check...)

good luck

mr1

I have the same issue…. I need access to my invoices for my tax consultant. It would be great to get support but apparently it is not possible with a free plan to get an answer. Perhaps somebody can help here?

​@NoBillingInfo:

as above:

You could try to contact support (using “get help” then “I can’t access my account or invoices’ option). Or you could try to get an invoice via the payment method (credit card statement/cancelled check...)

good luck

mr1

the “get help” is disabled for freemium accounts, so my only option is to post my question in this support community, hoping that someone from DocuSign support will see it. are there any moderators who can help me get in touch with support?

​@mr1 I’ve tried to open a support case once again, and I can confirm that the feature is disabled for free users. So, I am unable to contact support, and unable to download the past invoices from 2024. The deadline for 2024 fiscal reporting is approaching in a few days, and I am stuck. I would appreciate if you or someone could give me some clues how to get in touch with support to request the past invoices from 2024.

​@Andriy:

I don’t work for DocuSign - the only way I am aware of for getting help for free accounts is to click on ‘contact us’ and at the bottom on that page click on ‘I can’t access my account of invoices’.

However, I’ve seen other posts noting that; once an account is closed the invoices are deleted. You might be better off using the receipt for your method of payment (cancelled check, credit card or bank statement) to prove payment for the service.

Good luck

mr1