Signer not receiving second document

Hello ​@SPopkin,

I trust all is well. Thank you for reaching out here! Your presence in the DocuSign Community is greatly valued. We're here to assist you, and I appreciate you bringing your question to this Community.

I understand your recipients are not getting the notifications for the envelopes you sent and seems as if he has been blocked after receiving the first agreement. I apologize for any inconvenience this might cause you, and we are committed to providing you with the best service possible. 

There are several reasons recipients may not receive email notifications. Here are some common causes: (For a complete list, please see the article  Why aren't my signers receiving DocuSign Notification emails?)

• When an envelope has a signing order, the recipient will receive an email notification when it’s their turn to sign.
• Docusign Email notifications may be blocked by your recipient's email server, firewall, email provider, or email client (such as MS Outlook). Please have the recipient follow the steps described in the guide. Why aren't my signers receiving DocuSign Notification emails?

Alternatively, signers with a Docusign account can log in to get access to the documents and sign them.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the possibilities discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Thank you for your follow up. Given that the recipient received an email requesting a signature from Docusign about 30 minutes prior, I don’t think any of the cases from the document you suggested apply. Is there a link I can send the signer? Do you have other solutions we can try? Thank you.

The recipient informed me that he also received an agreement from another sender -- so his email is clearly not blocked. Please help!

Hello ​@SPopkin.

I understand that the recipient received an agreement from another sender. DocuSign utilizes different sending addresses, and to ensure all emails are received, we recommend adding all email addresses as Safe Senders

These are the Docusign system sending email addresses:

• dse@docusign.net
• dse_demo@docusign.net
• dse_na2@docusign.net
• dse_na3@docusign.net
• dse_na4@docusign.net
• dse@eumail.docusign.net
• dse@camail.docusign.net
• dse@aumail.docusign.net

They can also request that their IT department allows emails from the following domains: @springcm.net, @docusign.net and @docusign.com

These are highlighted in this Article: Why aren't my signers receiving DocuSign Notification emails?

I  also encourage you to create a case so one of our Support team can take a closer look at the issue. Please be ready with the Envelope ID/s.

Articles: 

Open a case in the Docusign Support Center

Locate a Docusign envelope ID

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

I understand that this situation may have caused some inconvenience, and for that, I sincerely apologize. Let us know if you need further assistance.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@SPopkin,

I hope you are doing well. If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions.

Sincerely,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.