Hello, ​@Awozniak 

Have you tried this:

To include the VAT number to your invoices you need to add it to the billing address Line 2 in Settings -> Plan and Billing -> Edit Billing so that the VAT is displayed on all future invoices.

If this info was useful, I’d appreciate your Like here.

Best,

Alexandre

Hello Alexandre,

I don’t have the same ‘pathway’. I can go to Amdin->Plan and Billing, but I do not have an option to edit billing here. I can only edit payment method (but that is only card number, etc). 

I can go to Admin → Account Profile → Account Address. But the company name and VAT is already there. 

Is there any other path I can take?

Also, is there a way to add this information to the last invoice that was issued with the mistake?

I’d trully appreciate your help.

Best,

Anna

Hello ​@Awozniak , 

Thank you for reaching out here in the DocuSign Community. 

You would need to open a support ticket to request an update of your billing information and apply it on a previous invoice. It should just take 48 hours to process this request but due to the Holiday breaks, it may take longer to process.

To open a support case in the Docusign Support Center (https://support.docusign.com), go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. 

I see that you have already opened a ticket. Can you please provide the Case Number for us to check and follow up with the Customer Support team?

Best regards, 

Rodolfo| DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue!

Hello ​@rodolfo.napay 

Thank you for your message. I have managed to save the company information for the new invoices. However, I need support with the November one. I will send you the case number in private message.

Best regards,

Anna

Hello ​@Awozniak , 

Thank you for the information, I will proceed to review it.

Let us know if you need further assistance.

Best regards, 

Rodolfo| DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue!