+2Hi everyone,
On the last invoice there is company information with VAT number missing.
I have recently changed a card that is used for payment and I guess this could be the reason. However, nothing else has been changed, only the card number. When I go to the tab “Account Profile”, the address is there, alongside compnay name and VAT in the second row. But it does not appear on the “Plan and Billing” tab.
I have opened a case but to no avail.
I would appreciate help.
Best regards
Best answer by rodolfo.napay
Hello
Thank you for reaching out here in the DocuSign Community.
You would need to open a support ticket to request an update of your billing information and apply it on a previous invoice. It should just take 48 hours to process this request but due to the Holiday breaks, it may take longer to process.
To open a support case in the Docusign Support Center (https://support.docusign.com), go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue.
I see that you have already opened a ticket. Can you please provide the Case Number for us to check and follow up with the Customer Support team?
Best regards,
Rodolfo| DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+14Hello,
Have you tried this:
To include the VAT number to your invoices you need to add it to the billing address Line 2 in Settings -> Plan and Billing -> Edit Billing so that the VAT is displayed on all future invoices.
If this info was useful, I’d appreciate your Like here.
Best,
Alexandre
+2Hello Alexandre,
I don’t have the same ‘pathway’. I can go to Amdin->Plan and Billing, but I do not have an option to edit billing here. I can only edit payment method (but that is only card number, etc).
I can go to Admin → Account Profile → Account Address. But the company name and VAT is already there.
Is there any other path I can take?
Also, is there a way to add this information to the last invoice that was issued with the mistake?
I’d trully appreciate your help.
Best,
Anna
+8Hello
Thank you for reaching out here in the DocuSign Community.
You would need to open a support ticket to request an update of your billing information and apply it on a previous invoice. It should just take 48 hours to process this request but due to the Holiday breaks, it may take longer to process.
To open a support case in the Docusign Support Center (https://support.docusign.com), go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue.
I see that you have already opened a ticket. Can you please provide the Case Number for us to check and follow up with the Customer Support team?
Best regards,
Rodolfo| DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+2Hello
Thank you for your message. I have managed to save the company information for the new invoices. However, I need support with the November one. I will send you the case number in private message.
Best regards,
Anna
+8Hello
Thank you for the information, I will proceed to review it.
Let us know if you need further assistance.
Best regards,
Rodolfo| DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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