Back to Docusign.com
Upon uploading the file I would like to have signed, it appears to be broken and Docusign cannot show a preview or allow me to place any of the necessary fields onto the document. Has anyone had this issue before?
Solved
File appears broken after uploading
+2- Newcomer
- 1 reply
Best answer by Matthew.Farler
Greetings,
This sure doesn’t look like expected behavior! Is it happening with every document or just a particular one you add into the envelope? As a little bit of side information: Once a document is uploaded into an eSignature envelope, it is converted into a PDF for display and adding of electronic signatures.
My first recommendation is simply to clear the cache and cookies from your browser. Browser complications can have all sorts of strange effects on any number of web applications, Docusign included. Do that and log out/log into Docusign and see if it makes a difference. Try on a different browser too and, see if the behavior is replicated.
If the issue is only occurring with one document, it could be a problem with the document itself. Try making a copy or changing the file type, if possible, or upload a new version to your computer.
If it helps, here is a list of file types acceptable to be uploaded in Docusign envelopes.
Good luck!
+6- Docusign Employee
- 34 replies
- Answer
Greetings,
This sure doesn’t look like expected behavior! Is it happening with every document or just a particular one you add into the envelope? As a little bit of side information: Once a document is uploaded into an eSignature envelope, it is converted into a PDF for display and adding of electronic signatures.
My first recommendation is simply to clear the cache and cookies from your browser. Browser complications can have all sorts of strange effects on any number of web applications, Docusign included. Do that and log out/log into Docusign and see if it makes a difference. Try on a different browser too and, see if the behavior is replicated.
If the issue is only occurring with one document, it could be a problem with the document itself. Try making a copy or changing the file type, if possible, or upload a new version to your computer.
If it helps, here is a list of file types acceptable to be uploaded in Docusign envelopes.
Good luck!
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.