Not able to access signed document

the envelope received before regiester account is not keep. it only keep the envelope receive after register.

FreeLink/甫连信息

🌍 DocuSign Partner | Partner Profile

🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year

🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 DocuSign Community Leaderboard Top 5 contributor.

🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

​@esolutions 

Did you have an account with that email when you received the email to sign last May? If you did not have an account (but simply followed the link and signed) then I believe the only way to get to the document is to follow the link on the original email (and request a new link if the old one has expired). Once you get to the document, you could download a copy for your records.

If you did have an account last May - and then created a new account with the same email...you may need to contact support and have the accounts merged.

good luck

mr1

I did not have an account during May and when I click on the original link it says it is expired.Providing me a login or signup option. But now when I login (newly created account with the same email), I do not see anything. I can not get the new link from the originator as well. So, I think I am stranded.

​@esolutions 

Sorry - I think you are stranded too… Your new account isn’t associated with documents sent before it was created.

There wasn’t anything mentioning ‘send new link’ when you tried using the email? I thought there was a way into documents via the original email (even if it had expired).

mr1

​@mr1 We open case with support team and confirm whether can merge envelopes from receiver account, they told don't have options to merge:

To provide you an answer to your question, We don't have options to merge an envelope from one account to another. As an alternative resolution, if you have the completed copy from the recipient account you can just download it and save it for future purposes.

Please let me know if you have additional questions and concerns. We will be more than happy to assist you.

Kind regards,
Allan Toni | Core Support Expert

FreeLink/甫连信息

🌍 Docusign Partner | Partner Profile

🏆 Docusign 2024 APAC Reseller Growth Partner of the Year

🌟 The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 Docusign Community Leaderboard Top 5 contributor.

🚀 Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.

​@Hengfeng Ge 

I hadn’t asked the question - ​@esolutions  did. 

but thanks

mr1

ok, maybe can create an idea for this feature, many customer as this question.

FreeLink/甫连信息

🌍 Docusign Partner | Partner Profile

🏆 Docusign 2024 APAC Reseller Growth Partner of the Year

🌟 The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 Docusign Community Leaderboard Top 5 contributor.

🚀 Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.

​Hi ​@esolutions,

I hope you are doing well.

I would like to confirm if the suggested solution answers your question?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!