+2With no phone support, no chat support, and no ability to open a ticket through the website, how do you get support???
I am logged into my account but the ability to open a support ticket does not exist. When I try, I am taken to the Manage Cases page showing old tickets, but no button exists to open a NEW ticket.
Chat takes you to the same page. Phone tells you to use the website. Website doesn’t work.
Any help or suggestions is appreciate!
+12Yes, I compare the DocuSign support service : https://www.docusign.com/features-and-benefits/support-plans-pricing. the hot line service is only available above plus support plan. Are your account subscribition expired? the create case button should be available in normal account.
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.
📊 DocuSign Community Leaderboard Top 5 contributor.
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.
Feel free to reach out for collaboration opportunities.
+2Hello,
Thanks for the reply. I have an active monthly standard subscription, $15 per month. The problem is, there appears to be an issue with my account, the website, or both and I have no way to report it or get help.
+12can you login https://support.docusign.com?
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.
📊 DocuSign Community Leaderboard Top 5 contributor.
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.
Feel free to reach out for collaboration opportunities.
+2Yes I can. There is just a bunch of links and videos on various topics, and a link to this forum. No other links to open a ticket.
+12You can reference this document: Open a case in the Docusign Support Center
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.
📊 DocuSign Community Leaderboard Top 5 contributor.
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.
Feel free to reach out for collaboration opportunities.
+15Hi
I hope you are doing well.
I would like to confirm if the suggested solution answers your question?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
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