Completed Documents Not visible in Completed Document Box

Hi ​@PatrickoAUS,

Thank you for reaching out to the Docusign Community.  

All envelopes owned by your user will be listed in the Agreements tab. If you haven’t been able to find the missing envelope in the list, it must be owned by a different user ID related to your email address. Accessing the completed documents through the email access link instead, will be the best option to locate them under these circumstances.

If the envelope in question is owned by your user but is not showing in the Agreements page, you will need to find its Envelope ID to access it on the website’s console. The Envelope ID will be located either at the top of the document or, will be displayed by clicking on Other Actions>View History. With the envelope ID you will be able to access the envelope by pasting it into the following URL:  https://app.docusign.com/documents/details/{envelopeid} 

For detailed steps on this process, see:

Locate a Docusign envelope ID 

If the envelope has no folder listed, this could be the cause behind why it is not included on your Agreements page. To correct this behavior you can move the envelope to the correct folder by following the instructions below:

Move Envelopes Into Folders

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

​Hi ​@PatrickoAUS,

I hope you are doing well.

I would like to confirm if the suggested solution answers your question?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

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