How do I delete an old account when I no longer have that email or phone number

Hi @How do I delete an old account,

Thank you for reaching out to the Docusign Community.  

The easiest way to correct this behavior would be having the sender use a different email address than the one related to your old account. From a Docusign Support perspective, you will be required to validate your identity through the email address related to an account administrator before an account can be closed. As an alternative, Docusign Support could look into validating the ownership of the account if you can confirm the billing details related to the account’s contract. 

To create a new support case, please fill out the form provided below:

https://support.docusign.com/en/contactSupport 

If you can’t open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account.", you will be able to fill out the form. 

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

​Hi @How do I delete an old account,

I hope you are doing well.

I would like to confirm if the suggested solution answers your question?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!