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Hi,
Several weeks ago, I submitted case 14109467 and requested a reduction in the number of seats on my account subscription renewal for Sept 2024–Sept 2025 from 3 to 2, so I would pay 600 USD instead of 900 USD. I received confirmation that the seats on my account were reduced from 3 to 2, and my updated outstanding balance was 600 USD. I have since paid the 600 USD.
However, a few days ago, I received multiple requests from DocuSign to pay an additional 300 USD, and my account was subsequently suspended. I then submitted case 14188043 regarding this issue. Every day, a different “expert” from DocuSign assured me that my issue was resolved, but my account remains suspended. Each day, a new “expert” was assigned to my case, and I had to explain the situation from the beginning. Each of these “experts” falsely claimed that everything was sorted, yet my account is still suspended.
I have never experienced such an unprofessional and ineffective support experience in my life!
