+2Hi,
How long is the Certificate of Completion (COC) accessible
What does a party have to to if he/she wants to validate a Digitally Signed document after 10 years? Is the COC still accessible in DocuSign?
Or is the certificate available in the signed document for all time? If so, how validate that it is indeed a valid signature (and not a fraude document)?
Thanks
Best answer by mrave
When a company decided to stop using Docusign, the account will be closed 90 days after contract end.
All documents and CoCs have an embedded digital certificate to proof authenticity. You can validate it with any PDF software that has these capabilities, e.g. Adobe Acrobat Reader. It is long-term validated, so it can be validated regardless of it being present on the Docusign platform or not.
+18Once an envelope is purged, all associated documents. The Certificate of Completion (COC) will be available if the purge does not include data redaction. If it does it will be available, but all PII will be removed (redacted).
(I think you mean a user account) After an account is closed, access to all envelopes, including their Certificates of Completion, is terminated. An Admin on the account will have access to the COC and documents if they have shared access to the closed user.
A signer who does not have a DocuSign account can access the Certificate of Completion via the email they received when they completed signing the document. This link will typically remain available for a limited time, usually determined by the envelope's retention policy. The signer should download and save the COC for future reference.
+2Thanks for the clear answer.
Only one extra: with closing the account, I mean when a company decides to stop using DocuSign.
Are the COC of signed documents then still available somewhere to validate that the certificate in a signed PDF is a valid one?
Thanks.
+14When a company decided to stop using Docusign, the account will be closed 90 days after contract end.
All documents and CoCs have an embedded digital certificate to proof authenticity. You can validate it with any PDF software that has these capabilities, e.g. Adobe Acrobat Reader. It is long-term validated, so it can be validated regardless of it being present on the Docusign platform or not.
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