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Recipient unable to change her signature

  • June 7, 2023
  • 1 reply
  • 30 views
C
Docusign Employee
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I have sent out envelopes but the recipients are able to change their signatures. They need to add credentials but they can't do that. How do I make it so they can choose their own signature?

Best answer by Community Expert

Hello,

Thank you for reaching out here in the DocuSign Community.

We offer the option of changing your signature directly in your user profile as well as during a signing session.

You can find detailed steps on how to change your signature on both scenarios, here:

https://support.docusign.com/en/articles/How-do-I-change-my-signature-or-adopt-a-custom-signature-NDSE

It is also important to note that there are a few cases in which you might not have the option to change your signature while signing, you can find them listed below:

You do not have an active DocuSign Account.

You are signing using:

  •  DocuSign Mobile Apps.
  • In-Person Signing Session.
  •  Digital Signatures/Universal Signatures (CFR part 11, etc.).
  •  Sign and Return.
  •  Sender has locked the recipient’s names.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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1 reply

C
Docusign Employee
Forum|alt.badge.img

Hello,

Thank you for reaching out here in the DocuSign Community.

We offer the option of changing your signature directly in your user profile as well as during a signing session.

You can find detailed steps on how to change your signature on both scenarios, here:

https://support.docusign.com/en/articles/How-do-I-change-my-signature-or-adopt-a-custom-signature-NDSE

It is also important to note that there are a few cases in which you might not have the option to change your signature while signing, you can find them listed below:

You do not have an active DocuSign Account.

You are signing using:

  •  DocuSign Mobile Apps.
  • In-Person Signing Session.
  •  Digital Signatures/Universal Signatures (CFR part 11, etc.).
  •  Sign and Return.
  •  Sender has locked the recipient’s names.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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