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How long do documents that have only partially been signed stay? Once expired, can they be retrieved?

  • May 16, 2023
  • 1 reply
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I'm looking for a couple of partially signed documents from Nov/Dec 2021 but I was not able to find them.

Once they've expired is there any way to view them or revive them?

Thank you.

Best answer by Community Expert

Hello,

Thank you for reaching out here in the DocuSign Community.

The documents will always remain in the account unless these have been removed using Document Retention or targeted Purge. Once an envelope is expired, these become voided and can not be unvoided you would either need to create a copy of the document to send out to all recipients for signature or create it from scratch and have all the recipients sign.

For more information on Document Retention: https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=frq1583277404325.html&_LANG=enus

For more information on creating a copy of the envelopes: https://support.docusign.com/s/document-item?bundleId=oeq1643226594604&topicId=dwd1578456423420.html&_LANG=enus

When searching for the envelopes, have you tried running an envelope report and filtering it out by date or by subject?: https://support.docusign.com/s/document-item?bundleId=cnu1642812012214&topicId=gux1581465542026.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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1 reply

Forum|alt.badge.img

Hello,

Thank you for reaching out here in the DocuSign Community.

The documents will always remain in the account unless these have been removed using Document Retention or targeted Purge. Once an envelope is expired, these become voided and can not be unvoided you would either need to create a copy of the document to send out to all recipients for signature or create it from scratch and have all the recipients sign.

For more information on Document Retention: https://support.docusign.com/s/document-item?bundleId=pik1583277475390&topicId=frq1583277404325.html&_LANG=enus

For more information on creating a copy of the envelopes: https://support.docusign.com/s/document-item?bundleId=oeq1643226594604&topicId=dwd1578456423420.html&_LANG=enus

When searching for the envelopes, have you tried running an envelope report and filtering it out by date or by subject?: https://support.docusign.com/s/document-item?bundleId=cnu1642812012214&topicId=gux1581465542026.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!