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Certificate problem

V
Newcomer
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Hello, I’m trying to sign a PDF oficial European Union document but their system doesn’t accept my signature. I tried several things but can’t find a solution. When I use their verification tool, this is the message I got:


Any idea?

Best answer by Docusign Community

 Hey, ​@vjacquemart!

Thanks for reaching out with your question!

We have a comprehensive support article on this topic that should provide you with the information you need. Please have a look at the article linked below for more details.

https://support.docusign.com/s/articles/Signatures-pour-INPI-et-le-Guichet-Unique?language=fr

 

- Docusign Community Team

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6 replies

T
Newcomer
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  • TleNewcomer
  • Newcomer
  • 1 reply
  • February 3, 2024

Hi.

I have the same issue with a french organisation  (INPI.fr) - even though docusign is on their list of providers-  as the signiture provider is outside the eu.

I'm yet to find an answer to his problem.

C
Community Moderator
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Hi @vjacquemart,

 

I hope you are doing well.

 

I would like to confirm if you need further assistance with this., feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

M
Newcomer
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  • MatthiasNewcomer
  • Newcomer
  • 1 reply
  • February 21, 2024

same question:
i have same problem as the two users, ie my docusign certificate is not recognised on INPI.fr and is deemed as non EU certificate ; while Docusign France is part of the authorised list
How can i get a EU certificate from Docusign?
thanks in advance

Michael.Rave
Docusign Employee
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  • Michael.RaveDocusign Employee
  • Docusign Employee
  • 929 replies
  • February 21, 2024

@vjacquemart

Which signature type or identity verification was selected in DocuSign for the recipient?

I assume you are talking about a Qualified Electronic Signature (QES), which could be a result from either using DocuSign ID Verification for EU Qualified (IDV Premier) or the IDnow offering for video identification in DocuSign eSignature.

Does the signed PDF document contain a DocuSign platform certificate or was it disabled in that DocuSign account? This may have an impact on the validation as every tool is build differently and some may expect only QES certificates, which is why the DocuSign platform certificate can be disabled.

 

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
C
Community Moderator
Forum|alt.badge.img+14

Hi @vjacquemart,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

D
Community Admin
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 Hey, ​@vjacquemart!

Thanks for reaching out with your question!

We have a comprehensive support article on this topic that should provide you with the information you need. Please have a look at the article linked below for more details.

https://support.docusign.com/s/articles/Signatures-pour-INPI-et-le-Guichet-Unique?language=fr

 

- Docusign Community Team

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