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Question

How to prevent DocuSign "review document" email from being forwarded and prevent unintended users from viewing DocuSign document?

M
New Voice
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I have a template using an associated Powerform.  The user has access to the url for the Template.  User completes the form.  The next person in the workflow receives an email with the DocuSign document link so he/she can view it.  In my testing, I'm able to forward the DocuSign email to another person and that person is able to click that document link to view the document.  Is there a way to enforce security to disallow the DocuSign document link from being forward to an unintended user?  We don't want anyone other than the email recipient to view the document since it contains PII.

3 replies

M
New Voice
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  • madsandersNew Voice
  • Author
  • New Voice
  • 4 replies
  • July 17, 2024

Btw, I Added Access Code for the recipient.  After the process completed, the email had the “Viewed Completed Documents” link.  I was able to forward that email to another user and the user was able view the documents.  

M
New Voice
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  • madsandersNew Voice
  • Author
  • New Voice
  • 4 replies
  • July 18, 2024

I found a setting to prevent users from forwarding completed envelopes.

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C
Community Moderator
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Hi @madsanders,

 

I hope you are doing well.

 

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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