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Docusign Layout error

  • 3 July 2024
  • 1 reply
  • 29 views

Got this error while made some changes on the layout like checked the check box for opportunity record type in layout got the below mentioned error how to resolve it 

  • Failed to update layouts. Please try again. Error: In field: relatedList - no CustomField named dsfs__DocuSign_Recipient_Status__c.dsfs__Opportunity__c found

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Hello,

 

This is Alice, Developer Support Engineer at Docusign.

 

Our Salesforce team will need to take a look into the error in more detail through a Support case, as it is possible we are running into a bug from the Docusign integration for Salesforce.

A Support case can be created through the Web Form or by logging in to the Support Site and selecting Create a Case. Make sure to select "Salesforce Integrations” in the case category section and what integration is being used, so it is directed to the correct team.

As many details as possible of the conditions and steps to reproduce the problem, as well as screenshots, will help the appropriate team reaching a solution faster, so make sure to include them.

 

If there is anything that I can help along, please let me know.

 

Best regards,

 

Alice Goglione (she/her) | Developer Support Engineer II

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