Upgrade old app version

Question

Hi there.I work as SF admin for a company and I was asked to make sure we are using the latest version of our paid apps. I noticed that our company has an installed package called "DocuSign eSignature for Salesforce",  which was last modified in 2018.I used the Download section of this website to get a new version of the app, which installed a new package with a slightly different name "DocuSign Apps Launcher". Can you guys please confirm if there was a name change in the past and I'm getting the same app. Thanks in advance.

Community Expert · Accepted Answer

Hello,Thank you for reaching out here in the DocuSign Community.The DocuSign Apps Launcher is a package that contains DocuSign Gen, DocuSign Negotiate, and DocuSign eSignature, it contains different features and presentations than the Legacy version (which is DocuSign eSignature for Salesforce). The legacy version can no longer be found in the App Exchange, if you would like to upgrade the Legacy version, you can do so using the link below:How to upgrade: https://support.docusign.com/s/articles/Upgrading-DocuSign-For-Salesforce?language=en_US&rsc_301Links to upgrade: https://support.docusign.com/s/document-item?bundleId=psy1581360698967&topicId=qhz1610477987419.html&_LANG=enusIf you believe that you need further assistance, you can create a Customer Support case and a Tech Expert will be able to help. Please click the link below to open a Support case: https://support.docusign.com/en/contactSupportIf you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.Please click "Select as Best" below if you found the answer to be a valid solution to your issue!Best regards,Nathaly | DocuSign Community Moderator

Community Member · Answer

Thank you very much Nathalie for your quick reply. I will reach out to support for further assistance.

Upgrade old app version

2 replies

Reply

Reply

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Scanning file for viruses.

This file cannot be downloaded