Resolve 'This Account lacks sufficient permissions to use Merge Fields.' in Salesforce DocuSign Apps Launcher?

Forum|Forum|3 years ago
November 20, 2022
2 replies
1130 views

I'm getting 'This Account lacks sufficient permissions to use Merge Fields.' when I try to add a merge field while creating a template, does anyone know which permission I should add to the DocuSign user in order to make this work?

Salesforce

Best answer by Community Expert

Hello,

Thank you for reaching out here in the DocuSign Community.

This error is usually related to the account not having the Merge Fields feature enabled in it, in this case, you will need to contact the account admin to confirm if it is enabled, or contact DocuSign Support to have the feature enabled.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Community Expert

Answer

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

This error is usually related to the account not having the Merge Fields feature enabled in it, in this case, you will need to contact the account admin to confirm if it is enabled, or contact DocuSign Support to have the feature enabled.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Community Member

Legacy User

Thank you @Christopher Alpizar I contacted DocuSign support and they enabled the feature for me.

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Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.