One of the sender do not want to receive the Document signed alert instead it should be sent to some generic email address

Question

One of the users from Sender do not want to receive Document Signed alert. If we try to uncheck the alert from email preferences it will be unchecked for all the other senders as well and there is no specific setting for user from admin view.

And same alert should be sent automatically to a generic email address for eg. donotreply@test.com. who is not sender as well as receiver.

How can we achieve this scenario?

nathaly.monge · Accepted Answer

Hello @skharabe,Welcome to the Docusign Community and thank you for posting your concerns!There isn’t an option to send email notifications to a generic email unless the envelope after sent is being transferred to a userwith that generic email. If it is to be transferred and you need the Docusign Status to update, due to known issues, the Status will not updated unless it is transferred back to the original status.Regarding the email notifications, can you have the sender login to their Docusign account >go to their profile picture on the top right > and go to Notifications to remove the needed notifications. those should only affect the one sender:Manage Notification PreferencesLet us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

nathaly.monge · Answer

Hello @skharabe,If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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