Hello @Raz Gat ,

Welcome to the Docusign Community and thank you for posting your concerns!

I'm sorry to hear you are getting an error, I understand this shows up when you are trying to generate a document in Doc Gen.

What package and version are you on? Quick Finds > Installed Packages. 

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hi Nathaly

Yes, that is true

Regarding the packages, please find below the ones we have:

• DocuSign Gen - 1.18
• Docusign Apps Launcher - 2.4.2
• DocuSign For Salesforce Lightning Component - 1.13
• DocuSign eSignature for Salesforce - 7.12.3

Thanks

Hello @Raz Gat ,

Thank you for reaching back.

Are you using Docusign Gen within Apps launcher? If not, I would like to recommend you do as the standalone version will not be supported due to a bug. Using Docusign Gen within the Apps Launcher should resolve the issue.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hi @nathaly.monge 

Can you let me on how we can use Docusign Gen within Apps launcher.

Thanks

Hello @Raz Gat ,

Thank you for reaching back.

To install Doc Gen in the Apps Launcher please view the following link: Install Docusign Apps Launcher in Your Salesforce Organization

To use Gen in the Apps Launcher should be similar to the normal Gen, you can find some helpful guides in the following link: Getting Started With Gen

However, if you want a more personalized walkthrough, I recommend you reach to Customer Support: https://support.docusign.com/en/contactSupport 

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!