I need to log a support case with a developer account

Question

How do I log a customer support case using a developer account? The only reason I have a developer account is because Docusign doesn’t allow connecting the same docusign account to two different Salesforce integration and I have a very unique question about migrating a custom button in legacy docusign to new envelope template in docusign apps launcher in Salesforce.

JohnSantos · Accepted Answer

@KfengYou would need to login with your Prod account credentials and then reference the developers account for your question.

Christopher.Alpizar · Answer

Hi @Kfeng,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.