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Docusign Employee
Community UserDocusign Employee
Legacy User
January 31, 2023
Solved

How to change the e-mail addresses in the distribution list

  • January 31, 2023
  • 3 replies
  • 89 views
How to change the e-mail addresses in the distribution list
Best answer by Community Expert

In the picture below you see recipients how receives a copy we need to remove these users but I can't find where I can remove them

 

3 replies

C
Docusign Employee
Community MemberDocusign Employee
Legacy User
January 31, 2023

Hello,

Thank you for reaching out here in the DocuSign Community.

Would this be for a signing group or a bulk send? Or are you talking about changing the email for a contact? Can you provide more details?

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C
Docusign Employee
Community ExpertDocusign EmployeeAnswer
Docusign Employee
January 31, 2023

In the picture below you see recipients how receives a copy we need to remove these users but I can't find where I can remove them

 

C
Docusign Employee
Community MemberDocusign Employee
Legacy User
February 13, 2023

Hello,

Thank you for reaching back.

It seems like the recipients have been locked by the creator of the template, to be able to remove them you would need to check the DocuSign Envelope Template and confirm if the option Send Now has been enabled as it is the only option that locks the information.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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