Hi there

When you ran through the install did you select All Users and did you add all the various IP address ranges?

Yes, I did. Both of orgs were.

A couple of things you could try is to ensure you are logged out of all DocuSign accounts. Support will probably ask you to uninstall the App and reinstall.

One thing I see is that you are trying to connect to a production DocuSign account is this correct or should it be demo system?

Hi,

It was for Salesforce org environment selection.

DocuSign environment selection was in previous screen. I had selected demo environment.

Do you have an SSO setup. It may be something to log a ticket with support.

No SSO. Really strange.

Anyway, thanks for your information!

Hi, I had the same issue today as well - I selected Demo on the previous screen and was trying to connect to Prod on this screen as well, but keep getting the same error. I'll update here if I find anything on it!

Another option would be to enable logging in DocuSign and then try to connect and see if there is anything in the log files.

I have solved the issue by removing the logout URL in Session Setting. It was told by DocuSign support.

Amazing, I'll give it a try!

How I do to solved this issue? Can you help me about of steps to it?

Thank you.

If the issue is not yet resolved please try to update your docusign to salesforce managed package to the latest version and try again.