Hello @DZK,

Thank you for reaching out here. We want to welcome you to the Docusign Community. I appreciate you bringing your question to this Community, and we are committed to providing you with the best service possible.

I apologize for any inconvenience this might cause you. Can you provide the current version of the Docusign for Salesforce package you use? If you tried to create another template do you get the same error? Can you provide a screenshot of the syntax of the template?

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Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello @Christopher.Alpizar :

I am using DocuSign 6.9 from a Salesforce sandbox connected to a DocuSign account that has the DocuGen feature. This was confirmed by the DocuSign account rep. 

Yes, I have tried creating many templates using DocuGen with no success. I have tried relaxing the IPs, disconnecting and re-connecting SF to the DocuSign account. 

I should note that I was able to build a simple Word template and test end-to-end with it, including sending for signature. It is only when I try to use the DocuGen feature that this happens.

Here are the errors that I am seeing in the DocuSign Logs:

• Failed to complete product setup.
  dfsle.APIException: n101] Validation Error Reference ID: 931c7de0-c1ce-466a-95aa-16618ccd63dd
  (dfsle)
• Failed to complete product setup.
  System.CalloutException: Read timed out
  (dfsle)

It’s not always exactly the same error in the logs, but the error on the screen looks the same.

Here’s the sample template that I am trying to save.

Error when I click Next is :

Hello @DZK,

Thank you for reaching back, to confirm did you followed this guide Create Gen Templates to Automate Your Contract Process?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Christopher.Alpizar ,

I actually had a call with Gene and Rennie and this is a known DocuSign for SF bug that is being worked on. In case anyone else runs into this, wait for the fix.

Thanks.

Hello @DZK,

Thank for the update, by any change, did they provide with a bug ticket number?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello all, 

Is anyone aware of any updates regarding this bug fix? 

I am experiencing the same issue as of this morning. All information I can find online is just showing A LOT of users complaining about the same problems and DocuSign support not giving ANY answers at all. 

This is a massive problem. 

Would appreciate any pointers or info if anyone has it? 

Cheers