Remove myself from previous Brokerage

Question

How can I remove myself from the previous brokerage.  The office is closing and we haven’t had DocuSign rooms for over a year.  My new office uses DocuSign rooms and can’t add me because my e-mail is still connected to the other office.

Alejandro.Ramos · Accepted Answer

Hi @jodydee,Thank you for reaching out to the Docusign Community.User management in Docusign Rooms is available to account administrators only. Under these circumstances, you will be required to reach out to your previous brokerage to request them to close the user in question. If you still have access to this user, you could instead change its email address within the user’s profile by following the steps provided below:Change Your Email AddressFeel free to let us know if you need further assistance with this.Best regards,Alejandro R. | Docusign Community Moderator Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Alejandro.Ramos · Answer

​Hi @jodydee,I hope you are doing well.I would like to confirm if the suggested solution answers your question?If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Alejandro R. | Docusign Community Moderator "Select as Best" below if you find the answer a valid solution to your issue!

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