We do have a paid plan before and using Single-SIgn on with Azure. We did not renew our subscription, now what is happening is that we cannot sign anything or login using our company address as it is still using the single sign-on with Azure and the certificate expired. To renew it or fix it, we need to skip single-sign on. But how to skip it, we don’t know. We are having a hard time also contacting the sales team of Docusign as they are not replying to our email.
Hope someone from the community can hep us on our issues we are facing right now.