Info about emails limit

Hello ​@aalamour1981,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and want to assure you that we are fully committed to providing you with the best service possible. 

I understand your concern about the standard report for emails sent, and the email limit of your Docusign account. 

We do have a Standard Report of Account envelope usage. However, we do not have a report to pull the remaining unused envelope totals. But don't worry because an Administrator can run an account usage report and compare it to the number of envelopes purchased. You can also reach out to your Account Team to provide that information.

To create a report showing how many envelopes your account has used:

1. Log into your Docusign account as administrator and select Reports.
2. Select Usage from the options on the left, and then select the Account Activity Report.
3. Use the date filter (the dropdown on the left with the default value of Month to Date) to select the date range you wish to see.
4. Select Run Report. The Envelopes Sent column will display the number of envelopes your account used during the selected timeframe.

Note: You can use the Save As button to save this as a custom report. Custom reports can be scheduled to automatically run at regular intervals, and send the results to you via email. See this guide for more details on how to schedule a report.

Article: How do I see how many envelopes my account has used?

I hope this is helpful to you. Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

​@Melanie.Panguito 

Hello Melanie, 

Thanks for responding to my question. My question was not about the envelopes sent, but it was about the emails sent from the DocuSign account. Does Docusign have a limit on the emails sent to the signers? If so, how can we access that info on the DocuSign account portal? As you know, with each envelope sent to a signer, there are multiple emails sent, a first email to open the document, a second email when the envelope is completed, an email sent when the envelope is rejected, etc. 

Hello ​@aalamour1981,

I hope you are doing well.

If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions.

Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Melanie.Panguito 

Yes, my question was about the limit or emails sent by Docusign to the recipients, not the envelopes themselves.  I am aware already that only recipients can control and adjust their notification settings from their DocuSign accounts and thanks for your advise for adjusting the reminder time frames as a sender. 

Thanks for you help  and answer to all my questions.