Skip to main content
arrow-left Back to Docusign.com
Question

400 with response Body: '{"errorCode":"USER_AUTHENTICATION_FAILED","message":"One or both of Username and Password are invalid."}'

  • December 26, 2024
  • 1 reply
  • 66 views
Z
Newcomer
Forum|alt.badge.img+1

After I moved the program to production, when I called envelopesApi.createEnvelope(accountId, envelopeDefinition), I got this error.Error while requesting server, received a non successful HTTP code 400 with response Body: '{"errorCode":"USER_AUTHENTICATION_FAILED","message":"One or both of Username and Password are invalid."}' 

what should i do 

 

    1 reply

    L
    Docusign Employee
    Forum|alt.badge.img+1
    • Lucas.MachadoDocusign Employee
    • Docusign Employee
    • 2 replies
    • December 27, 2024

    Hi ​@zhang - If you are using the same code from your Demo App, double-check your Production account ‘Apps and Keys’ and adjust your code with the new information. Any of the following items may trigger this issue when incorrect: 

    • User ID 
    • API Account ID
    • Account Base URI (if you’re not using /userinfo/)
    • App Private Key (for JWT Auth)
    • Secret Keys (for Authorization Code Grant)

       

    Reply


    Most helpful members this week

    Code of Conduct

    Docusign Community

    Code of Conduct