+2Hello, has anyone run into this before:
Getting the "Login failed" error indicated in the attached image after running the docusignRetrieveApp.exe and attempt to log in.
Our IT is stating that the TSL Certificate for DocuSign is only valid for ns1.docusign.net and www.docusign.net, however DocuSign’s tools use docusign.net as an API host.
Any ideas would be helpful. Is this an expired password issue or a back-end security certificate issue.
+14Hello
Thank you for reaching out to the Docusign Community.
Unfortunately, there is no image attached to this post, would it be possible for you to provide the image again?
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Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+14Hi
I hope you are doing well.
I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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