Custome Fields

have you add these custom fields in the template?

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I am encountering a persistent issue. Despite uploading a CSV file with customized data labels and renaming the labels for the newly added fields in the document, recipients are still unable to view the customized data content upon receipt.

Hello @Ceci Leung ,

Welcome to the Docusign Community and thank you for posting your concerns!

Apologies for the late reply, can you ask the admin on the account (in case you are not them) and confirm that the settings “When an envelope is sent, write the initial value of the fields for all recipients” is enabled under Settings > Sending Settings: Fields and Properties

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello ​@Ceci Leung ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!