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Hello @jingCS ,

Welcome to the Docusign Community and thank you for posting your concerns!

Are you using a custom button created using the DocuSign Envelope Template in DocuSign App Launcher? 

If so, it's possible that the linked DocuSign Envelope Template was deleted or not shared with the affected user.

Take the following steps to resolve the issue:

1. In Salesforce, go to Setup > Sharing Settings, and confirm the DocuSign Envelope Template object is set to Public Read/Write in Default Internal Access.
2. If the linked DocuSign Envelope Template of the Custom button does not exist, follow the instructions to create a new DocuSign Envelope Template to add a new Custom Button.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @jingCS ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!