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DocuSign Connect configuration access by other Users.

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Hello,
I have an DocuSign App in my Account. This can be access by the Other userID by giving consent out side my organization. But the Thing is even if he uses my app to send the Envelope the envelope is Sent from his Own account. I cannot Ask client to do the setup like Configure the Webhook and Connect Keys and give it to my Portal, As I am using Hmac validation to validate the request. Is there a way to track the envelope Status of that Account and my Account Webhook can detect that status and Publish those events to my listener, Without having the client to configure his account with Hmac and Webhook Configuration. Anyone Please help me with this issue.


Thanks and regards,

Pavan

Best answer by mrave

@Pavan 

No, you can only access envelopes from your account. The consent is to use the integrator key from your app.

The customer can use the same integration key, that you used to develop the app, but has to create the Docusign Connect configuration in their account as well.

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Michael.Rave
Docusign Employee
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  • Michael.RaveDocusign Employee
  • Docusign Employee
  • 929 replies
  • Answer
  • August 16, 2024

@Pavan 

No, you can only access envelopes from your account. The consent is to use the integrator key from your app.

The customer can use the same integration key, that you used to develop the app, but has to create the Docusign Connect configuration in their account as well.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
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    Pavan
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Docusign Employee
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  • rob.koehlerDocusign Employee
  • Docusign Employee
  • 17 replies
  • August 21, 2024

Can you provide some more context for the application you’ve integrated with?  Are you trying to provide status visibility and round trip of information/documents back to your application?

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  • PavanNewcomer
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  • August 22, 2024

The Application which I have is a multi-tenet App. The architecture is like My client has his own Clients and those clients have their own Docusign Accounts in which they do not have the App and keys. Using their userID they will give consent to the integrator key placed my in my clients Production account send the envelopes through their own account as the bills will be paid by them. But My application cannot track that envelopes beacuse its sent in clients client docusign account. I dont want them to configure the Connect settings.

R
Docusign Employee
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  • rob.koehlerDocusign Employee
  • Docusign Employee
  • 17 replies
  • August 22, 2024
Pavan wrote:

The Application which I have is a multi-tenet App. The architecture is like My client has his own Clients and those clients have their own Docusign Accounts in which they do not have the App and keys. Using their userID they will give consent to the integrator key placed my in my clients Production account send the envelopes through their own account as the bills will be paid by them. But My application cannot track that envelopes beacuse its sent in clients client docusign account. I dont want them to configure the Connect settings.

I would look into defining your webhook/connect config in the create envelope payload.  This would allow you to control it all on your end.

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