user name edit

I received a call from support they were able to solve my problem “from their end.” Thanks to all for the prompt attention!

I have the same issue but unfortunately docusign support has been “less than helpful.” Needless to say the issue is that somehow my middle name is in the user account settings but not changeable in the profile settings. Generally, I would like my full legal name to be used for signatures and that is it, going by my preferred name (option doesnt exist) generally. I am fine with a simple first/last (my profile) and I can type my full name in the use of the docs but for some reason the middle name can’t be edited because nothing can be edited in the user settings.

I am experiencing the same issue as user “bradeckx” above.

I am attempting to remove my middle name in my user profile. When I attempt to edit my user profile using  Settings>Users>Actions, I get the following error:

“An error occurred while getting user detail.”

Please advise.

Hi @essbee123,

Thank you for making us aware of the situation.

Have you tried updating your name in your user’s profile instead?

You can access your profile by clicking on the profile picture dropdown menu, located at the top right corner of the screen and then picking Manage Profile from the list. For more details on this process, see:

Change Your Name

Best regards,

Alejandro R. | DocuSign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

I already updated my name in the User Profile (via “Manage Profile” under the profile picture dropdown menu) and removed my middle name there. However, the problem still persists. New DocuSign requests are still sent out with my first, middle and last names. I want my middle name to be removed when sending out new DocuSign requests.

It seems that my “User Profile” name is completely independent from my name in “Settings>Users>Actions.” The name in “Settings>Users>Actions” is the one that appears to be used when new DocuSign requests are sent. I am unable to change my name in “Settings>Users>Actions” because of a persistent error message (“An error occurred while getting user detail”) and I am unable to remove my middle name there. 

Thanks for your help in resolving this issue.

Hi @essbee123,

Thank you for sharing more details.

The only option to edit your user name and email is present in your user’s profile. If you attempt to edit your own name and email in Settings>Users it will generate an error.

Since you are unable to update the middle initial in your user name through the user’s profile, contacting Docusign Support will be required, so your user name can be changed in the user’s back end instead. To create a new support case, please fill out the form provided below:

https://support.docusign.com/en/contactSupport 

If you can’t open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account.", you will be able to fill out the form. 

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards,

Alejandro R. | DocuSign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!