+2Whenever we receive email from DocuSign for signature, it has following text: IcertisAPI via DocuSign Test <dse_demo@docusign.net>
Note: ABC is company name. DocuSign is integrated with this company name for ESignature.
Question - Is there a way to modify the text ‘IcertisAPI via DocuSign’ into a text which user/customer wants.
Best answer by mrave
It looks like you are sending the DocuSign envelope via an Icertis integration. Modifying this may be possible, but you need to reach out to Icertis to ask where to change it and if it is supported by them.
Per default “IcertisAPI via DocuSign Test” is the user name who creates the DocuSign envelope. It may be that there is a technical user in the integration which will be used for every envelope being sent out. DocuSign offers the capability to “send on behalf of” via the API and show the actual user name instead of the generic technical user/integration name. However this needs to be implemented by the developer of the integration and if they did not incorporate that, then it will not be available.
+14It looks like you are sending the DocuSign envelope via an Icertis integration. Modifying this may be possible, but you need to reach out to Icertis to ask where to change it and if it is supported by them.
Per default “IcertisAPI via DocuSign Test” is the user name who creates the DocuSign envelope. It may be that there is a technical user in the integration which will be used for every envelope being sent out. DocuSign offers the capability to “send on behalf of” via the API and show the actual user name instead of the generic technical user/integration name. However this needs to be implemented by the developer of the integration and if they did not incorporate that, then it will not be available.
+15Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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