I purchased this program back in Sept 2024 but could figure out how to utilize this program. '
I want to use it to send out HR protocols so staff can read, sign and return for our records.
I just restarted using it and used to sent a trial docusign to myself and another staff. IT worked but
I received another billing when my account is not even a year old (for amount of $300 plus)
+4Hello
Your concerns are very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so a Docusign support can review and assist you with both your access issues and billing questions. To create a case without logging into your account, please use the section at the bottom of the page: https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Let us know if you need further assistance with this. Thank you!
Best regards,
Ma. Cassandra | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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