Candidate signature missing on offer letter in SF stored copy

Hi Nimesha ​@NimACC ,

In this case, I would recommend that you contact our Customer Support team, as only they will be able to tell you exactly what may have happened.

Based on your text, from what I can understand, there was a problem with the Docusign writeback to Salesforce, and that is why this envelope was not updated to the lastest signed version. If this is the issue, you can ask your administrator to access your Connect settings (inside the eSignature Admin menu) and ask to republish this envelope, so that you can send the latest version to SF again. But again, this is just my assumption based on your brief text. The Customer Support team will be able to support you with much more details and troubleshoot!

I hope I could help you with it!

Hello ​@NimACC,

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Jenny | Docusign Community Moderator

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