Hi there,
Over the last couple of weeks, I’ve tried to send a document to members of our team, from another company, and I get the confirmation - that it’s been sent, and I check back and it’s gone. Not only is it gone, but no one has received it. But I’ve received the confirmation.
I have a paid account. But it’s just weird how it’s happened for two weeks, with the same doc. Has there been an outage or anything?
+12could you share the history of this envelope?
FreeLink/甫连信息
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+3Hello
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
To further check, kindly share us the envelope ID by sending it though DM please.
We look forward to hearing from you soon.
Best regards,
Ma. Cassandra | Docusign Community Moderator
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