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I just need to talk to someone at Docusign about my account. It seems like with the free version that you can’t submit a case. I have downgraded my account before the auto-renewal, but Docusign still charged me for an annual subscription. It is very frustrating because there is no way to get someone at Docusign to help me with this matter. Does anyone know of a contact email or phone number for support?
+8- Community Moderator
- 162 replies
Hello
I’m sorry to hear that you are having issues opening a support case. I’d be glad to help you in getting assistance as well.
Please use this link to open a Support Case even though you have a free account.
https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
At the bottom part of the site, look for “More support options” and then choose the same options in the screenshot below.
This will allow you to open a support case without logging in to your account.
This way you will be able to request for a refund for the auto-renewal charges.
Let us know if you need further assistance with this.
Best regards,
Rodolfo | Docusign Community Moderator
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