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Question

Show all users in Organization in the Directory list


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  • Newcomer
  • 1 reply

We have one organization and several accounts for some departments.  Users in department A would like to be able to search and select users from department B in the Directory book. 

We would like this to be automatic and include all users from other accounts in the list.  I do not want to manually maintain the users in the address book or as shared contacts.  They are already listed in DocuSign and associated with the Organization.

This could be visible in only one “central” department where templates and envelopes are created for users in other departments.

Maybe this list is search only like the organization user search and a separate entry in the dialog for the address book button on the user field.

2 replies

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  • Community Moderator
  • 442 replies
  • March 26, 2025

Hello ​@SWJ 

Thank you for reaching out here in Docusign Community.

Only administrators can access and see the users on your account. 

Additionally, organization administrators must link the accounts in order for them to see the users on each accounts. 

You may follow the steps provided in the link below on how to link accounts. 

Linking Accounts to an Organization

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator


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  • Author
  • Newcomer
  • 1 reply
  • March 31, 2025

I have already linked the accounts into one Organization. My issue is after doing this there is no option to share the directory list of users of one account with another account. 

Users in the same organization are not able to select users from other accounts when setting up documents in envelopes.  The only work around is to enter all users from each account into the other accounts as contacts.  Not going to do that and try to maintain it.