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Question

Iframe doesnt run in mobile devices, yet it is working on other devices.

  • March 5, 2025
  • 1 reply
  • 17 views

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Hello;

 

I have an iframe working on PCs and tablets, yet wen it runs on a mobile, it doesnt work fine…

I can simulate de mobil device and it runs well:
 



yet in the pyshical mobile device doesnt run. I can see the verification SMS mobile code requeriment and when the code is putted well, the iframe is all white.


this is the iframe code:

 

<iframe src="https://eu.docusign.net/Signing/MTRedeem/v1/8f1a8bab-a95b-4a55-b51d-6125de424ad7/eu?slt=eyJ0eXAiOiJNVCIsImFsZyI6IlJTMjU2Iiwia2lkIjoiYmJkYmJmODItODNkZi00ZmFiLWEyYTYtN2U5NmIwNGFkNzlmIn0.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.KTWXsoM404nwLFOCAyogb_l_M_5iq8XdTM7NjVTddHoVsU4cYKIK8vx5grTgPA5EpmdOooBtks-1fSjUmGZJJP6CtCFT-glh6bK9ySkNEJvHiKpGTrQ6kuwKjMk2U9FLX3G6myAg58nUmrCTeI3QUO0j4DpnUbeaskMCiF1dsd4v5xvVeGL-GaVM9c_g0MZmlgSRb4wnsolBvhl5iNNt1N4WtzO00j44I6da221xigr-WoQzCGUawEoGQfu3XbKACQse-61p759zNyYRYG1BZaIMs0Iz7xFevUd3CZTOwU9Tby_Mr7EFVXIWQNOv0vTiiVR1ZdXKHOQN3BjVxBo3IA" style="width: 100%; height: 600px; border: none;"><iframe src="https://eu.docusign.net/Signing/MTRedeem/v1/8f1a8bab-a95b-4a55-b51d-6125de424ad7/eu?slt=eyJ0eXAiOiJNVCIsImFsZyI6IlJTMjU2Iiwia2lkIjoiYmJkYmJmODItODNkZi00ZmFiLWEyYTYtN2U5NmIwNGFkNzlmIn0.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.KTWXsoM404nwLFOCAyogb_l_M_5iq8XdTM7NjVTddHoVsU4cYKIK8vx5grTgPA5EpmdOooBtks-1fSjUmGZJJP6CtCFT-glh6bK9ySkNEJvHiKpGTrQ6kuwKjMk2U9FLX3G6myAg58nUmrCTeI3QUO0j4DpnUbeaskMCiF1dsd4v5xvVeGL-GaVM9c_g0MZmlgSRb4wnsolBvhl5iNNt1N4WtzO00j44I6da221xigr-WoQzCGUawEoGQfu3XbKACQse-61p759zNyYRYG1BZaIMs0Iz7xFevUd3CZTOwU9Tby_Mr7EFVXIWQNOv0vTiiVR1ZdXKHOQN3BjVxBo3IA" style="width: 100%; height: 600px; border: none;"></iframe></iframe>


...

What can I do?

regards. Daniel.

1 reply

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  • Docusign Employee
  • 59 replies
  • March 6, 2025

Hello ​@Vaqued,

iFrame doesn't support all authentication types and for mobile devices it can only work as full-screen frames for signers. You can find more details here:

https://developers.docusign.com/docs/esign-rest-api/esign101/concepts/embedding/embedded-signing/

 

Also, you can find alternatives for iframes below:

https://www.docusign.com/blog/developers/the-problems-iframes

 

Thanks,