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Question

Handling SMTP errors in AutoRespondedReason field with C#

  • February 19, 2025
  • 1 reply
  • 14 views

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Is there a way to translate the message in the AutoRespondedReason field when receiving a Connect callback or when calling the List Recipients API?

I see no pattern in the text I receive from this field, sometimes it comes with the STMP error code, and sometimes it doesn’t, and I can’t show this message to the user of my system, because it is not easy to understand the real error that occurs.

My APIs are in C#, it would be great if DocuSign could translate the error or give us a way to decode it.

1 reply

karan.kaushik
Docusign Employee
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  • Docusign Employee
  • 23 replies
  • February 20, 2025

Hi ​@AndréCunhaCarvalho ! Welcome to the Docusign Community. 

 

Unfortunately there isn’t a way for us to translate the response. We merely pass through whatever response we get back from the mail server.