• 26 February 2024
  • 2 replies


I signed and paid a subscription to sign a document and it didn't work. what and how do I have to do to receive my refund.


Best answer by nathaly.monge 28 February 2024, 13:54

View Original

2 replies

Userlevel 4
Badge +11

Hello @Marcio ,


Welcome to the DocuSign Community and thank you for posting your concerns!


I’m sorry to hear that the subscription was not as expected, I understand you would like to close/downgrade your account and receive a refund.


We’re sorry to hear that you want to cancel/downgrade your account, but we can assist you through the process. We highly encourage downgrading to a free account, so you can retain access to all completed documents in the future.


Whether you downgrade to a free account or decide to cancel, you may want to make certain that any important documents have been downloaded to your personal device or computer. 


Once an account has been closed, you will no longer have access to any documents. Information on how to download completed documents is found here: Download or Print Documents 


Depending on how your account was originally configured, you may be able to cancel/close your account: Should I downgrade or close my DocuSign Account?

  1. Go to the DocuSign website.
  2. Log in to your account.
  3. Click on your profile icon or username.
  4. Select "Account Settings" from the dropdown menu.
  5. Scroll down to the "Subscription" section.
  6. Click on "Manage" or "Close" your subscription.
  7. Follow the prompts to cancel your subscription or close your account.


Please view our DocuSign Refund Policy to confirm if you apply for a refund.


Please see the links below on how to cancel on your Apple or Android device or phone:


Let us know if you need further assistance with this.


Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Userlevel 3
Badge +11

Hi @Marcio,


I hope you are doing well.


I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 


If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find


Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.


Best regards,   

Alejandro R. | DocuSign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!