invalid postal code

  • 12 April 2024
  • 2 replies


Hi all. I need to purchase Docusing service, but I can’t. They say that I need to put valid postal code. I know my zip code (Lithuanian), it is valid, but Docusing keeps saying it is not. I need to send envelopes ASAP. HELP to solve this. 


Best answer by Vinicius.Rodrigues 12 April 2024, 16:49

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2 replies

Userlevel 4
Badge +11

Hi @Dalia !

I'm sorry this error is happening!

Try to enter only the first 5 numbers of your ZipCode, without letters. If it still doesn't work, try entering “00000”.

You can later edit this information by going to Settings > Account Profile.

Userlevel 4
Badge +11

Hello @Dalia ,

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Best regards,

Nathaly | DocuSign Community Moderator
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