Hello,

Thank you for reaching out here in the DocuSign Community.

I understand your account is suspended.

DocuSign will only process billing/account change requests approved by a DocuSign administrator at your company. 

If you’re not an account administrator, please contact that person to move forward with the process. 

If you are a DocuSign administrator, please open a Customer Support case by clicking the link below, and we’ll address your request as soon as possible. https://support.docusign.com/en/contactSupport 

If you’re not able to open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Hello dear,

​

Thanks for your feedback, but could you advise who is my administrator? where can i find him/her??

B. R.

​

Hello,

Thank you for reaching back.

Usually, the account administrator is someone within your company, if you do not know or aren't sure of who that is, please contact your IT Department or your Help Desk.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

thanks ver