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downolading invoices

  • 7 February 2024
  • 2 replies
  • 27 views

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Hello, I have problem downloading invoices. Always the same note. Do you know how to oercome it? 

I’ll be grateful for help!

Ola

 

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Best answer by nathaly.monge 8 February 2024, 13:40

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Userlevel 4
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Hello @Biuro Literackie,

 

Thank you for reaching out here in the DocuSign Community.

 

We apologize for the frustration this error might be causing you, I understand you are trying to download your invoice.

 

There was a bug last year that affected several users, however, after checking, I have confirmed that it has been fixed.

 

Please try the below troubleshooting:

 

  • Clear cache/cookies
  • Try a different browser(s)
  • Try an Incognito window
  • Try a different device
  • Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
  • Try using VPN, or if on one already, disconnect from VPN and try again

 

If the above does not work, please contact customer support so that you can report the issue and at the same time they will happily provide you with any invoice at the meantime.

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Userlevel 4
Badge +11

Hello @Biuro Literackie ,


If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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