Hello,
We are using Zoom with the DocuSign Integration and we are having an issue where at the end of the signing process, a user is tasked with entering in their email and for some reason, it will only allow them to enter in a few characters and then it freezes. Our leads then take control over the session and finish it.
Any ideas on this?
Thanks
Hi
Thank you for reaching out to the Docusign Community.
Are these signers accessing the envelope through Zoom? Also, does this happen after hitting “Finish”, at the end of the signing session?
If they are signing through Zoom, try having them access it through the browser instead. There is no setting in eSignature that would force your signers to enter their email at the end of the signing session.
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
Hi
I hope you are doing well.
I would like to confirm if you could solve your issue by utilizing the suggested solution?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
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