@ASchmidt

If your company bought Docusign via SAP, the first level support will be handled by SAP. This is common and many SAP customers log their tickets related to Docusign with the SAP. If required the SAP Support will open a ticket with Docusign Support in the background.

SAP resells Docusign under the name “SAP Signature Management“, maybe you can select that when opening a ticket with SAP? Otherwise reach out to your SAP Sales contacts.

I found this SAP Knowledge Base article related to the Support Process for Docusign. 

when i add the name into the System required field in the SAP System so i can create the ticket no data is displayed

@ASchmidt 

Unfortunately, I cannot tell you how to log a ticket with the SAP support correctly that related to Docusign, as I don’t have access to the system myself. Several SAP customers that I worked with were able to log tickets with the SAP support and I never asked them how they actually do this, as it always worked without issues.

Maybe you don’t have the required permissions in the SAP system to create a ticket? As suggested before speaking to SAP contacts responsible for your company or your SAP Administrator should hopefully enable you to create support tickets via SAP.

Thank you for the advice!

Hi @ASchmidt,

I hope you are doing well.

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Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

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