@Rikke Brondsted I would suggest creating a DocuSign case for this request.  The link was probably short lived giving enough time to download the file but DocuSign would likely not post an product link that is for a paid add-on package.

I just need a new link to retrieve installation package. Can this please be arranged?

Hello @Rikke Brondsted ,

Thank you for reaching out here in the DocuSign Community.

I’m sorry to hear that the link to install Retrieve is no longer working, I understand you are looking for a new one.

Unfortunately, the only way to get a link to install Retrieve is by directly contacting DocuSign Support by creating a case as the link is not posted in any public articles or official places.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator
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