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I had a POC up and running a couple of months ago and am the point where I want to put into production and now I can’t get basic Docusign mapping to work within a template.
Use case: User fills out google form (also tested with Zapier form) and on submission kicks off a template in docusign. On the docusign I have a document with fields that should be filled in/mapped from the google form submission. At this point these are not getting filled in. I can see the data flowing in Zapier from the google form submit. I can also see the custom fields that I have added to the template. But when I run the test, the custom fields are empty -- regardless of if I try to manually add text in the field in zapier (as a test) or if I put the google form data field in the Zapier field (how it would run in prod).
I’m fairly certain this is the exact setup I had previously, but now I cannot get it to work.
Any ideas?
EDIT: Not sure if this matters, we recently upgraded our Docusign from just Esignature to Esig + CLM.
