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New Voice
February 20, 2024
Solved

USER NOT ACCOUNT ADMIN (PowerAutomate/DocuSign)

  • February 20, 2024
  • 2 replies
  • 1280 views

Hi guys,

 

I am running into this error code: 

The request failed. Response content: '{"errorCode":"USER_NOT_ACCOUNT_ADMIN","message":" User is not an account administrator."}'.

The action “when an envelope status changes” throws this error.

Is this a “not admin in Docusign” or “not admin in PowerAutomate” error? There are no further information given.

A few weeks ago, this action was normally running.

 

Best answer by Michael.Rave

@ByteElephant

This error message is related to not being a DocuSign Administrator, so maybe the user permissions in DocuSign eSignature have been changed since or someone else has deleted the DocuSign Connect Configuration?

“When an envelope status changes” is related to DocuSign Connect, which can only be configured as DocuSign Admin under Settings → Integrations → Connect

The configuration will be created from Microsoft Power Automate when setting up a workflow with this trigger.

2 replies

Michael.Rave
Docusign Employee
Docusign Employee
February 20, 2024

@ByteElephant

This error message is related to not being a DocuSign Administrator, so maybe the user permissions in DocuSign eSignature have been changed since or someone else has deleted the DocuSign Connect Configuration?

“When an envelope status changes” is related to DocuSign Connect, which can only be configured as DocuSign Admin under Settings → Integrations → Connect

The configuration will be created from Microsoft Power Automate when setting up a workflow with this trigger.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
New Voice
February 22, 2024

We’ll try it. Everything seems a little bit more difficult since we are using the CFR 21 Part 11 Compliance accounts.