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Hoping someone can help us here… we have a Power Automate flow that updates Prefill tabs on a template in DocuSign from a SharePoint list. All of the Prefill tab fields are set to Times New Roman Font, Black, Size 12. When the envelope is sent, it changes the font of the data in the tabs. I tried to set the font in the workflow but it didn’t work. Has anyone else experienced this?
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Hello
Thank you for reaching out to the Docusign Community.
Is this happening regardless of the font that is being used? Would it be possible for you to provide a screenshot of this issue?
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Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
Thank you for your response. All of our font is set to Times New Roman in the template, prefill tabs and in the workflow. You can see in the screenshot
In addition, it looks like 2 tabs are getting placed, often on top of or right next to one another. This is not visible in the mobile view but is available in the browser view. It is also visible to the recipients when signing but not once the envelope has been completed. Please see screenshot.
Hello
If the fonts are being change there is the possibility that a bug might be affecting the account, have you created a case with Docusign Support?
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
I do have a ticket open. Thank you!
Any thoughts on the prefill tabs and workflow?
Hello
The envelope, is it design to be completed in a mobile device or a desktop or laptop?
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
It should allow you to view on any device the user chooses.
Hello
Can you provide the case that you opened with Docusign Support? I think that this might be another potential bug.
Let us know if you need further assistance.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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